FAQ
Please enter your discount code in the box marked 'Voucher code' on the checkout page (after uploading and configuring your document, and before making the payment). Make sure to click 'Apply'.
Please note: As stated in our terms and conditions, discount codes must be applied before purchase, and cannot be applied/refunded after the order has been placed. Thank you.
This is the page where you can apply your discount code:
You can upload these file types:
• PDF
• Word
• PowerPoint
• JPG
• PNG
PDFs work best. If you need to convert any Microsoft Office file into a PDF, please see the FAQ for this below. Files can be either portrait or landscape in orientation, and up to 1GB.
Yes you can! For bound documents (hardback books, spiral bound, etc) your file will be resized in pro to A5, A4 or A3 depending on the size.
For unbound loose leaf documents you can either choose to resize your file to A5, A4 or A3. Or you can chose the NS unbound option which means we print and trim to your custom size (up to A3 size). Posters will be resized to A2, A1 or A0 size.
Yes, we do have a limit of 1GB (one gigabyte). However, on occasion you may experience problems uploading files that are smaller than this if your internet connection is either slow or slightly intermittent.
Doxdirect is compatible with iOS, Android and most other mobile devices. You can use your phone's file manager or iCloud to upload files, as well as file storage apps including Dropbox, Google Drive and Microsoft One Drive. You can upload documents from any number of these locations when placing your order.
The file types you can upload are the same as on the desktop website: PDF, Word, PowerPoint, JPG and PNG.
Please see our Doxdirect mobile guide for instructions on uploading and ordering documents on your mobile device.
Yes! You can do this from your computer, tablet or mobile if you register a customer account with Doxdirect.
View the Easy Reordering Guide.
If you have the 2007 or later editions of Microsoft Office you will have the option of saving your completed Word document, PowerPoint presentation or Excel spreadsheet as a PDF file. Just click on 'File' and 'Save As', and PDF will appear as one of the options. If you have an older version of Microsoft Office this option may not be available, although you may have the option to click 'File' and 'Export' to create a PDF file.
Alternatively, although the Adobe Acrobat program is not free of charge, there are several free PDF converters available on the internet. If you search online for convert Word to PDF / convert PowerPoint to PDF / convert Excel to PDF you will find a list of options.
Please note: Doxdirect has no connection with or responsibility for external sites. We are simply providing information on where and how you may be able to obtain software to enable you to convert any of your documents to a PDF format.
Sometimes if you save your Word, Powerpoint or Excel document as a PDF it may become corrupted. If you experience this problem, please try uploading the original Word or Powerpoint document to our website (Excel files must be converted to PDF). If an error still occurs, then please contact us for further help.
Please see our complete cover designer guide for how-to videos and instructional PDFs.
When printing a large area in black, select the 'Colour' option on your product description for a deeper black finish.
When printing in ‘Black and White‘, toner is used is just black and therefore large areas of black will have a grey/light black finish, however, when selecting the ‘Colour‘ option, a combination of colours is used, and this creates a deeper black and opaque finish.
To get the best out of the cover designer we recommend you update to the latest version of your internet browser. The cover designer functions well on Internet Explorer versions 10 and above, as well as on Mozilla Firefox, Google Chrome and Apple Safari. If you are still encountering problems, then please either delete your browser history or try rebooting your computer.
We have a simplified cover designer available for mobile and tablet devices.
For A5 and A4 ring binders, you can upload a portrait or landscape document and choose to bind it on the long or short edge. This gives four options; portrait document bound at the left (long edge - pages turn from the right) or bound at the top (short edge - pages turn from the bottom); landscape document bound at the left (short edge - pages turn from the right) or bound at the top (long edge - pages turn from the bottom). You can choose 2-hole punching for the most economical solution, or 4-hole punching for the most sturdy solution.
A5 ring binders can be hole-punched with either 2 holes. They will be spaced 80mm apart and centred on the page. Holes are punched 10mm from the binding edge.
A4 ring binders can be hole-punched with either 2 or 4 holes. For both options, holes are spaced 80mm apart and 10mm from the binding edge.
This is a binding type for a document of multiple pages which is folded in half and stapled in the middle to form a booklet. The pages of the document for this binding type must be divisible by four. An example of a saddle stitched booklet is shown below.
Yes. For A5, A4 and A3 unbound printing only, on paper of 160gsm upwards.
Please see the unbound document printing page for details about laminating and encapsulating and a price list.
The weight of the paper is measured in ‘gsm’ which means grams per square metre. For example, 80gsm means 80 grams of paper per square metre, which is a thinner paper, and 300gsm means 300 grams per square metre, which is a thin card.
The paper options available on this website are...
• 80gsm: A standard paper, suitable for a basic ring binder, spiral bound document, saddle stitched booklets or unbound sheets for example.
• 100gsm: Also a standard paper, suitable for hardback and paperback books.
• 120gsm & 130gsm: Slightly thicker, and suitable for all of the above products it you'd like a higher quality finish.
• 160gsm & 170gsm: Thick papers, perfect for a flyer or leaflet, or for a more luxurious ring binder, spiral bound document or unbound sheets.
• 300gsm: A thin card, perfect for certificates or photo prints.
• 400gsm: A thicker card, which we use for business cards.
The paper finishes we offer are...
• Plain, which has a matt finish and bright white colour.
• Satin, which has a slight sheen (not quite glossy) and a very slight yellow tint.
Please refer to our edge-to-edge printing guide for all the info you need.
Please refer to this guide to setting a print bleed in InDesign for instructions.
We offer a 'Same day production' option, which means that we will process and produce your order on the same day if we receive it before 1pm Monday to Friday, or 11am Saturday.
If you require the fastest possible service, we recommend that you choose 'Same day production' plus a courier delivery option to receive your order the next day (or on Monday when ordering on a Saturday).
Our standard service is to produce your order in 2 working days from the day of your order. For example, if you order on a Tuesday, then your order will be produced Tuesday/Wednesday and despatched on Thursday. If you order on a Saturday, then your order will be produced Monday/Tuesday and despatched on Wednesday.
Note: Delivery time is in addition to Production time, and our standard delivery service is Free UK Royal Mail 1st Class. Although Royal Mail aim to deliver within 1 day of the despatch date, they do not guarantee this (and therefore we cannot guarantee the deliver timescale for this option).
We produce orders on Saturdays, but not Sundays or over public holidays. So if you place your order on a Sunday it will be produced as though it has been placed on the following Monday.
You can place an order on the website throughout the Christmas and New Year period. We cannot produce, despatch or deliver orders on 25th/26th December and 1st January (plus substitute bank holidays in years when Christmas Day, Boxing Day or New Year's Day fall on a weekend).
Actual despatch and delivery dates are shown in the Price Calculator before you order (estimated for Royal Mail, guaranteed for courier).
This is possible by ordering before 1pm Monday to Friday and choosing 'Same day production' along with one of our courier delivery options. There are also timed courier options available if you need it by a certain time that day (pre-9am, pre-10.30, pre-midday).
You can also use the same day production service until 11am on Saturday, and when choosing a courier delivery service this would guarantee delivery on Monday.
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