Production and delivery time
The Doxdirect online printing and binding service is available 24/7, enabling you to upload and order printed documents at any time. Our production facility operates every day with the exception of Sundays and public holidays. When placing your order and selecting processing and delivery options, we ask you to please bear this in mind and allow sufficient time for your order to be processed.
At Doxdirect we differentiate between production (or ‘turnaround’) and delivery.
- Production time is how long it takes to produce your printed items, according to the production option you’ve chosen.
- Delivery time is how long it takes the delivery service to collect your order from us and bring it to you, in addition to the production time.
Our standard production time is 2 days, excluding Sundays and public holidays, and we also offer a ‘same day and ‘next day’ service for orders which are more urgent. Delivery time is in addition to production time.
Production (also known as ‘turnaround’ or ‘processing’) is the time it takes to process your order, print and bind your documents, and prepare them for despatch. This is separate from and in addition to delivery time.
Same day production
Orders will be produced the same day as the order is placed, and despatched the same day, as long as the order is received by 2pm Monday to Friday (excluding bank holidays) or 11am Saturday. Please note that production is separate to delivery and we do not advertise as being a ‘same day printing delivery service’, but it is possible to receive your documents the day after placing the order (or on the following Monday if ordering with same day production on a Saturday) by choosing same day production along with a courier delivery option. Same day production is not available on Sundays or bank holidays.
Next day production
Orders will be produced and despatched the following day (excluding Sundays and public holidays) from the day of receipt of your order. So if you order on Monday then your document will be shipped on Tuesday. If you order on Saturday then your document will be despatched on Monday.
Please note that next day production is not the same as next day delivery. It refers to the production time only, and delivery time is additional.
Standard two day production
Orders will be produced and then despatched within 2 days (excluding Sundays and public holidays) from the day of receipt of your order. So if you order on Monday then your document will be shipped on Wednesday. If you order on Saturday then your document will be despatched on Tuesday.
UK Royal Mail 1st class – FREE on orders above £5
This is a standard 1st class Royal Mail postal service. While Royal Mail strive to deliver 93% of items by the next day, this delivery option may take several days from date of despatch. All orders £5 and above receive this delivery service free of charge, for orders under £5, this option is priced at £1.99. Please note we do not recommend this option for time sensitive orders.
UK Next Day Guaranteed – £4.99
Next Day Guaranteed is a service which offers delivery the day following despatch, with the exception of Sundays and Bank Holidays. It is a tracked and signed for service. We use UPS, Royal Mail, DHL and DPD. It is at our discretion which company we use for this. If your order is not delivered on the promised date, you can request a refund of the shipping charge.
UK Next Day Guaranteed by 9am – £11.99
Next Day Guaranteed by 9am is a service which offers delivery the day following despatch before 9am, with the exception of Sundays and Bank Holidays. We use UPS, Royal Mail, DHL and DPD. It is at our discretion which company we use for this. If your order is not delivered on the promised date and time, you can request a refund of the shipping charge.
International – FREE on orders above £8
Your order will be despatched with Royal Mail and will be delivered by the local post service in that country. Depending on the destination and weight your order may be shipped with one of these couriers: UPS, DHL or DPD.
The delivery date is estimated only, but broadly speaking the deliveries to mainland Europe take 3-4 days, and 6-10 days for the rest of the world, although it may take significantly longer for certain destinations. For orders under £8, there is a £4.99 charge when using this option.
Despatch and delivery dates
When you use our Price Calculator to get an instant quote for your order and on the checkout page, the despatch date (the day your order leaves our print facility) and the delivery date will be displayed clearly.
Doxdirect offers a ‘Love us or your money back’ guarantee. If you’re unhappy with your order, return it and we will reprint it or refund you. The address to return your order to is on our Contact page. Please email us first so that we can investigate and arrange your reprint or refund, or reply to your order confirmation email with details. Please note that if you have ordered using our Free UK Royal Mail delivery option and want to return an order because it has arrived too late or has gone missing, Doxdirect will only refund or reprint if the order has not arrived within 7 days after it was despatched, as Royal Mail does not guarantee delivery dates of 1st Class mail. For international orders the wait period is 14 days.