Help

• What types of files can I upload to Doxdirect?

  You can upload these file types:

  • PDF
  • Word
  • PowerPoint
  • JPG
  • PNG

  PDFs work best. Files can be either portrait or landscape in orientation, and up to 1GB in size.

• Can I upload files that are not A sizes?

  Yes you can! Your documents will be resized to the requested A size, in proportion.

• Can you print to the edge of the page?

  Yes, even if your document does not have bleed and crop marks, our system will add that for you.

  The only exceptions are if you choose 80gsm paper or add tabs to your document it  printed with with white borders instead.

• Can you send a hardcopy or sample?

  We are unable to offer free proofs/samples. You will be able to view a digital proof/preview of your document when placing your order.

  Alternatively you could place an order and pay for just one item. If you are happy with it you could then proceed with the main order by using our Easy Reordering system, or if you're  unhappy you can return it to us for a refund.

• What margins should I leave on my document?

  In most cases, we recommend leaving at least 5mm margins all the way around, this ensures the text is safe.

  For Paperback or Hardback books you may lose up to 8mm into the spine depending on the number of pages and stock chosen, so ideally the margins should be 15mm.

  For Ring Binders and Spiral Bound, please allow 15mm, to make sure the holes will not punch your content.

Configure

• What type of paper should I choose?

  The weight of the paper is measured in ‘gsm’ which means grams per square metre. For example, 80gsm means 80 grams of paper per square metre, which is a thin paper, and 300gsm means 300 grams per square metre, which is a thin card.

  The paper options available on this website are:

  • 80gsm: A standard paper, suitable for basic ring binders, spiral bound documents, saddle stitched booklets or unbound sheets.

  • 100gsm: Also a standard paper, suitable for hardback and paperback books.

  • 120gsm & 130gsm: Slightly thicker, and suitable for all of the above products if you’d like a higher quality finish.

  • 160gsm & 170gsm: Thick papers, perfect for a flyers or leaflets, or for more luxurious ring binders, spiral bound documents or unbound sheets.

  • 300gsm: A thin card, perfect for certificates or photo prints.

  • 400gsm: A thicker card, which we use for business cards.

  The paper finishes we offer are:

  • Plain – matt and bright white, better for large amounts of text.

  • Satin – soft sheen, off-white, ideal for full coverage.

• Can you print to the edge of the page?

  New FAQ : Answer

Checkout & Payments

• What payment options do you offer?

  We have a variety of payment options available on desktop and mobile:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
• I have a discount code. How do I enter it?

  Please enter your discount code in the box marked 'Voucher code' on the checkout page (after uploading and configuring your document, and before making the payment). Make sure to click 'Apply'.

  Please note: As stated in our terms and conditions, discount codes must be applied before purchase, and cannot be applied/refunded after the order has been placed.

• Can you delivery to a different address to the billing address?

  Yes. Please untick the box labelled 'This is also the delivery address' on the Checkout page, then enter the delivery address.

• It's a gift, do you send payment details in the box?

  Don't worry, no payment details are included with the order, just a list of the items that are on it. The giftee will not know how much you have paid.

Doxdirect Account

• Can I reprint documents without uploading them again?

  Yes! You can do this from your computer, tablet or mobile if you register a customer account with Doxdirect.

  View the Easy Reordering Guide.

• Do you offer white label packaging?

  Unfortunately not, all of our packaging, tape and paperwork is Doxdirect branded.

Cancellations & Refunds

• How do I ask for a reprint or refund?

  Doxdirect offers a ‘Love us or your money back’ guarantee. This entitles the customer to receive a reprint of any order that has been printed/bound to an unsatisfactory standard or has been damaged in transit or has otherwise been incorrectly produced by Doxdirect, where the customer or original file(s) are not at fault for the issue, or alternatively a refund for the unsatisfactory parts of the order.

  Reprints or refunds can be requested up to 14 days after despatch of the order. To claim a reprint or refund the customer must initially email service@doxdirect.com with the reason for the reprint or refund request, and then provide evidence that the items are not fit for purpose (or of no commercial value) via photographs of the destroyed items, or alternatively return the items to Returns – Doxdirect Limited, Perth House, Perth Trading Estate, Slough SL1 4XX. Upon receipt of this, the reprint or refund will be processed.

Delivery & Turnaround

• What is your standard order production time?

  Our standard service is to produce your order in 2 working days from the day of your order. For example, if you order on a Tuesday, then your order will be produced Tuesday/Wednesday and despatched on Thursday. If you order on a Saturday, then your order will be produced Saturday /Monday and despatched on Tuesday.

  Note: Delivery time is in addition to Production time, and our standard delivery service is Royal Mail Tracked. Although Royal Mail aim to deliver within 1 day of the despatch date, they do not guarantee this (and therefore we cannot guarantee the delivery timescale for this option).

• What are your fastest production and delivery times?

  We offer a ‘Same day production’ option, which means that we will print and process your order on the same day if we receive it before 3pm Monday to Friday, or 11am Saturday.

  If you require the fastest possible service, we recommend that you choose ‘Same day production’ to receive your order the next day (or on Monday when ordering on a Saturday).

• Do you produce orders during public holidays and weekends?

  We produce orders on Saturdays, but not Sundays or over public holidays. So if you place your order on a Sunday it will be produced as though it has been placed on the following Monday.