The Doxdirect online printing and binding service is available 24/7, enabling you to upload and order printed documents at any time. Our production facility operates on weekdays only, meaning that orders can be processed every weekday, but not at the weekend or during public holidays. When placing your order and selecting processing and delivery options, we ask you to please bear this in mind and allow sufficient time for your order to be processed.
At Doxdirect we differentiate between processing (or ‘turnaround’) and delivery.
- Processing time is how long it takes to produce your printed items, according to the processing option you’ve chosen.
- Delivery time is how long it takes the delivery service to collect your order from us and bring it to you, in addition to the processing time.
Our standard processing time is 2 days, excluding weekends and public holidays, and we also offer a ‘same day and ‘one day’ service for orders which are more urgent.
Processing (also known as ‘turnaround’ or ‘production’) is the time it takes to process your order, print and bind your documents, and prepare them for despatch. This is separate from delivery time.
Same day processing*
Orders will be processed the same day as the order is placed (working days only), and despatched the same day, as long as the order is received by 11am. Please note that processing is separate to delivery and we do not advertise as being a ‘same day printers’, but it is possible to receive your documents the day after ordering by choosing same day processing and a courier delivery option.
One day (next day) processing
Orders will be processed the following working day from the day of receipt of your order. This applies to working days only (if you order on Friday then your document will be shipped on Monday). Please note that next day processing is not the same as next day delivery – it refers to the processing time only, and delivery time is additional.
Standard two days processing
Orders will be processed and then despatched within 2 working days from the day of receipt of your order. This applies to working days only (if you order on Monday then your document will be shipped on Wednesday; if you order on Friday your order will be shipped on Tuesday).
Hardback and paperback books
Hardback and paperback books need an additional day of processing to the above timings, due to being hand finished. This means that same day processing becomes one day, one day processing becomes two days, and two day processing becomes three days. This is in addition to delivery times, as detailed below.
*For orders placed after 11am, one day processing will become the quickest option. Orders placed after 11am cannot be processed and posted the same day.
Please note that consignments above a certain weight will automatically default to the most economical shipping options for your order. Delivery times quoted and terms and conditions are as provided by our logistics partners (Royal Mail and independent couriers).
Free UK delivery
This is a standard 1st class Royal Mail postage service. While Royal Mail strive to deliver 93% of items by the next day, this delivery option can take several days from date of despatch. All orders over £2.50 receive this delivery service free of charge.
Standard courier is a service which offers delivery the day following despatch weekdays only. It is a ‘signed for’ service. For more urgent orders we also offer the options Courier by 9am, Courier by 10.30am and Courier by 12pm.
Deliveries to international addresses are shipped by courier.
Despatch and delivery dates
When you use our Price Calculator to get an instant quote for your order, the despatch date (the day your order leaves our print facility) will be displayed clearly. For free deliveries, the delivery date cannot be guaranteed and only the despatch date will be displayed. For courier deliveries, both the despatch and delivery dates will be displayed.
Doxdirect offers a ‘Love us or your money back’ guarantee. If you’re unhappy with your order, return it and we will reprint it or refund you. The address to return your order to is on our Contact page. Email us to arrange your reprint or refund, or reply to your order confirmation email with details. Please note that if you have ordered using our Free UK Royal Mail delivery option and want to return an order because it has arrived too late or has gone missing, Doxdirect will only refund or reprint if the order has not arrived within 7 days after it was despatched, as Royal Mail does not guarantee delivery dates of 1st Class mail.